faq
Frequently Asked Questions
Common Questions
Are your fragrances 100% authentic?
Yes, absolutely. We guarantee that all products sold on Fragrance Chapter are 100% original and sourced directly from authorized distributors. We have a strict zero-tolerance policy for counterfeits.
How long does shipping take?
We strive to deliver your order as quickly as possible. Standard shipping across Pakistan typically takes 3-5 business days. In major cities, you may receive your order even sooner.
What is your return policy?
We offer a hassle-free return policy for unopened and unused products within 7 days of delivery. Please refer to our Refund Policy page for full details.
Do you offer cash on delivery?
Yes, we offer Cash on Delivery (COD) services for customers nationwide, making your shopping experience convenient and secure.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your package on the courier's website.