privacy-policy

Last Updated: January 2026

At Fragrance Chapter, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping and billing addresses
  • Payment Information: Credit/debit card details, payment method preferences (processed securely through our payment gateway)
  • Order Information: Products purchased, order history, preferences
  • Technical Information: IP address, browser type, device information, cookies
  • Communication Data: Your correspondence with our customer service team

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Provide customer support and respond to inquiries
  • Send promotional emails and newsletters (with your consent)
  • Improve our website, products, and services
  • Prevent fraud and enhance security
  • Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. All payment transactions are encrypted using SSL technology.

5. Third-Party Services

We may share your information with trusted third-party service providers who assist us in:

  • Payment processing (secure payment gateways)
  • Shipping and delivery services
  • Email marketing platforms
  • Website analytics

These providers are contractually obligated to protect your data and use it only for specified purposes.

6. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your data
  • Opt-out of marketing communications
  • Withdraw consent at any time

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: privacy@fragrancechapter.com
Phone: +92 XXX XXXXXXX